An Envelope of Trust

Dave Kinnear 1-On Leadership, 4-ExtPost

Being Heard: For many of us, the employees we hire are often referred to as “knowledge workers.” The most common definition of that term I’ve come across is, “Knowledge workers are workers whose main capital is knowledge.” In other words, we hire knowledge workers and pay them to think. We hope that they are smarter than we are in whatever …

Poached Eggs, Customer Service, Sales

Poached Eggs, Customer Service, and Sales

Dave Kinnear 1-On Leadership

Here’s the story. I was fixing our breakfast when my wife asked why I wasn’t using the microwave egg poaching device she had recently purchased as a gift for me. Well, frankly, I had forgotten about it and had strong reservations about its efficacy. So I wasn’t all that interested in trying it out. Maybe I was hoping she’d forgotten about …

Trust – Up, Down and Across the Organization

Dave Kinnear 1-On Leadership, 3-LI

The issue of trust in organizations came up several times during the last two months (of last year). I am working with a couple of new executives and so we had not been through the conversation at that point. And I was reminded of this again when I saw a list of the “Six T’s” by Johnathan Lansner. They are, …

Arrows

Intuition – Trust But Verify

Dave Kinnear 1-On Leadership

President Ronald Reagan famously said, “Trust but verify.” He apparently liked this old Russian proverb (doveryai no proveryai) and used it frequently. I too like that proverb and believe we, as leaders, should act upon it in many situations including when inclined to follow our “gut feelings” or intuition. I find it helpful to have a healthy level of skepticism even when …

Thinking

Systems Thinking and Trust

Dave Kinnear 1-On Leadership

I use the term “systems thinking” frequently and I’m quite sure it isn’t always clear what I actually mean when I use that phrase. There are various levels of “systems thinking.” On a very large scale, we are learning more and more about how interdependent life is here on earth. No change, regardless of how small, fails to affect the …