http://www.youtube.com/watch?v=u6XAPnuFjJc

Is Everyone Selling? Then You’re in Trouble.

Dave Kinnear1-On Leadership

The Comcast saga (by now you’ve heard the story a bazillion times, right?) won’t go away. It infuriates me. When will we learn that what gets measured gets done and that we get what we pay for? It’s not rocket science, yet we seem not to learn the lessons. Comcast measured and incentivized people to retain customers and upsell. They …