The Nordstrom Way

Book Review: The Nordstrom Way by Robert Spector and Patrick McCarthy

Dave Kinnear1-On Leadership, Book Reviews

This was a delightful read with excellent, engaging stories to illustrate the absolutely superior customer service that we all miss in our day-to-day lives – unless we shop at Nordstrom. This book is laid out with “Keys to Success” at the end of each chapter as well as one or more “Exercises” for you to implement in your own company. …

What Clients Love

Book Review: What Clients Love by Harry Beckwith

Dave Kinnear1-On Leadership, Book Reviews

This great little volume was recommended to my by a client who, on recommendation said that if I really wanted to know about her philosophy on marketing and building her business, this book would provide the answer. Well, if she indeed does practice what’s in this volume, she will have a great company soon. Beckwith’s book is easy to read, …

The Ultimate Competitive Advantage

Book Review: The Ultimate Competitive Advantage by Donald Mitchell and Carol Coles

Dave Kinnear1-On Leadership, Book Reviews

Of all the books I’ve read on change management this is the most precise in its statement about how corporations need to manage the continuous innovation of their business model in order to survive and thrive in our global, competitive marketplace. Replete with real world examples of successful business model innovation, traps, and pitfalls, this clearly written book provides definitions, …

The Tipping Point

Book Review: The Tipping Point by Malcolm Gladwell

Dave Kinnear1-On Leadership, Book Reviews

The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire. Just as a single sick person can start an epidemic of the flu, so too can a small but precisely targeted push cause a fashion trend, the popularity of a new product, or a drop in the crime …