Ocean View: Many years ago, we lived in a condominium high on a hill. It was a two-level condominium with two balconies. One was off of the dining room upstairs and one off the master bedroom downstairs. They had almost a one-hundred-eighty degree view of the ocean. It was beautiful many days out of the year but fogged in on …
Do You Agree? Several reasonably consistent comments, in one form or another, are being made by business leaders. One is, “My employees treat our customers the way we treat our employees.” Another is, “Customers first is wrong. It’s employees first. Then the employees will take good care of our customers.” Also, of course, there’s the ancient mantra still spoken today, …