People First

Dave Kinnear 1-On Leadership, 4-ExtPost

Do You Agree? Several reasonably consistent comments, in one form or another, are being made by business leaders. One is, “My employees treat our customers the way we treat our employees.” Another is, “Customers first is wrong. It’s employees first. Then the employees will take good care of our customers.” Also, of course, there’s the ancient mantra still spoken today, …

Office Phone

Communication – You Must Lead

Dave Kinnear 1-On Leadership

It all started with the Harvard Business Review. Dan Pallotta posted “Just Call Someone Already,” and I just “had to make a comment.” A journalist, working on an article, saw the comment, found my e-mail address and, wisely, sent me an e-mail asking if we might have a conversation and when would be a good time. I say “wisely” because …