Modern Employees

Employees First

Dave Kinnear 1-On Leadership

Customers First? I have heard it so many times: “customers come first,” or “we are customer centric.” My observation is that this isn’t right. Employees have to come first. I believe that, for the most part, our employees will treat our customers the way we treat them. As Richard Branson, Virgin Group, says, “Happy employees equal happy customers.” From the …

Ears are in my way!

Her Ears Are In My Way

Dave Kinnear 1-On Leadership, 4-ExtPost

Behavior: One of my leadership mentors, author David Marquet, makes it clear that in his experience, if you want to effectively change people’s behavior, you have to change the environment. I learned that lesson again recently when my assistant, pictured here, exhibited unwanted behavior. It was my own fault. I came home from a photo shoot and put my camera …

Mitigate Risk

Safety

Dave Kinnear 1-On Leadership

Playing it Safe According to Bill Taylor, founding editor of FastCompany magazine, playing it safe may be the riskiest path of all for your organization. Safety can be a trap, in that you never move forward. Two activities in my past are sailing and rock climbing. When a storm approaches, large ships move out to sea away from the rocks …

Employee Engagement

Leadership and Engagement

Dave Kinnear 1-On Leadership

According to Gallup The numbers rarely change. In the U.S., the annual Gallup survey shows that about 70% of our employees are NOT engaged. Meaning, they are putting in no extra effort to move the company forward. Employee engagement is the engine of productivity. Job #1 The CEO, Founder, Owner of a company has one main job and that is …

Cities, Diversity, Creativity

Leadership, Creativity, Cities, Sex and Ideas

Dave Kinnear 1-On Leadership

The leader in most organizations has many and varied tasks. If the organization is large enough to have a significant leadership team then the CEO has help in the day-to-day operations and can delegate initiatives, tasks and/or projects. In small companies, including start-ups of course, the leader/founder shoulders much, if not all, of the work. But large or small, there …

Craftsmanship

Leadership and Craftsmanship

Dave Kinnear 1-On Leadership, 3-LI

Real World: Fresh out of engineering school and excited to begin my new job, I enthusiastically began work on test equipment design for a digital fuel control. One of the more memorable experiences was working with the technician assigned to our team. He was (is?) a true craftsman. The circuit breadboards he built to our designs were always laid out …