The Nordstrom Way

Book Review: The Nordstrom Way by Robert Spector and Patrick McCarthy

Dave Kinnear1-On Leadership, Book Reviews

This was a delightful read with excellent, engaging stories to illustrate the absolutely superior customer service that we all miss in our day-to-day lives – unless we shop at Nordstrom. This book is laid out with “Keys to Success” at the end of each chapter as well as one or more “Exercises” for you to implement in your own company. …