We are intentionally creating a
better world,
one leader at a time.
—Dave Kinnear, 6/22/2006

Covid-19 update: We hope that you and your loved ones are doing well.
Like so many of you, we have converted all our meetings to video conference format.
Please stay safe, take care of your selves, and each other.

"The leadership challenge facing you is
impossible to handle
alone. It can't be done."
—Prof. John Kotter, Harvard Business School

Executive Leader Coach, dbk Associates

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The Bright Side

Dave Kinnear December 30, 2020 1-On Leadership, 4-ExtPost

Customer Service Excellence: Last week I posted a little rant about how MS annoys me with a poorly designed news feed customization interface (from a customer point of view). However, all experiences aren’t so frustrating as that one…

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Customer ExperienceCustomer ServiceCXExcellent ServiceLeadershipScalability
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  • Home
  • Executive Coaching
    • Is Executive Coaching Right for Me?
    • Peer Advisory Board
    • Individual Leadership Coaching
    • Executive Coach Dave Kinnear
    • Executive Coach John Wallingford
    • Testimonials
  • Change Management
    • Change Management Consulting
    • Accounting Services – Penny Kinnear
    • Change Management Consulting – Bob Salem
    • Program Management – Mimi Thai-Chen
  • Contact Us
  • Resources
    • Business Resources
    • ELC Newsletters
  • Thoughts…
    • Blog
    • On Leadership
    • On Jobs & Tech