Customer Service Excellence: Last week I posted a little rant about how MS annoys me with a poorly designed news feed customization interface (from a customer point of view). However, all experiences aren’t so frustrating as that one…
We are intentionally creating a
better world, one leader at a time.
—Dave Kinnear, 6/22/2006
"The leadership challenge facing you is
impossible to handle alone. It can't be done."
—Prof. John Kotter, Harvard Business School
Dave Kinnear 1-On Leadership, 4-ExtPost
Customer Service Excellence: Last week I posted a little rant about how MS annoys me with a poorly designed news feed customization interface (from a customer point of view). However, all experiences aren’t so frustrating as that one…