Lencioni has “done it again.” Only this time he is telling an incredible story about his own business – the Table Group. I heard Lencioni speak at a conference back in November of 2010, and he admitted that it took him a long time to get around to listening to friends and colleagues who suggested that he really did need …
Book Review: It’s All About the Client by Douglas B. Reeves
I’m always interested in learning more about my profession. Every day I find that I am both adding value at my clients and at the same time being humbled by how much I still have to learn about governance, ethics process, organizational development, and managing organizational change. On rare occasions I have learned something valuable and practical from books, but …
Book Review: Let’s Get Real by Mahan Khalsa
This book is a definite must for those who are selling the intangibles of services to clients. Khalsa is blunt and too the point. For example: “There is no guessing.” He makes it very clear that we must drill down with our questions to find out exactly what the client/customer needs by way of solutions. By using the acronym “ORDER,” …
Book Review: What Clients Love by Harry Beckwith
This great little volume was recommended to my by a client who, on recommendation said that if I really wanted to know about her philosophy on marketing and building her business, this book would provide the answer. Well, if she indeed does practice what’s in this volume, she will have a great company soon. Beckwith’s book is easy to read, …
Book Review: Final Accounting by Barbara Ley Toffler
More on the corporate ethics scandals! There is much to be learned about the slippery slope of situational ethics in this book. What is compelling is that Ms. Toffler tells all, including her own shortcomings, after her realization that she had started the slide down that slope! Ms. Toffler writes in a straightforward, no holds barred, manner that keeps one’s …