No Gap

Radical Truthfulness: Allowing employees to speak openly about what they are thinking about the performance of managers, colleagues and employees, ideas, projects, and policies is both scary and challenging. It is also critical to making sure that the best ideas win rather than a compromise or consensus idea. We hire people, especially knowledge-workers, to think, not just be an extra …

The Credibility Gap

Sharing Before Caring: Recently I was in a meeting with two other well-established service providers. These are successful men (yes, it happens all three of us are male); at least I believe many would consider them to be successful. The conversation turned to how difficult it is to get potential clients to “pull the trigger” and hire them for their …