The Nordstrom Way

Book Review: The Nordstrom Way by Robert Spector and Patrick McCarthy

Dave Kinnear 1-On Leadership, Book Reviews

This was a delightful read with excellent, engaging stories to illustrate the absolutely superior customer service that we all miss in our day-to-day lives – unless we shop at Nordstrom. This book is laid out with “Keys to Success” at the end of each chapter as well as one or more “Exercises” for you to implement in your own company. …

The 8th Habit

Book Review: The 8th Habit by Stephen R. Covey

Dave Kinnear 1-On Leadership, Book Reviews

(Updated 10/15/2013) According to Keven Rollins, “Getting results in large companies is a scarce skill, and this book captures how to do it. The guidance provided here will prove invaluable for leaders who are trying to drive tighter execution in their organizations.” My reading confirms Rollins’s statement, even though in the back of my mind, I kept thinking about the …

Now Discover Your Strength

Book Review: Now Discover Your Strength by Marcus Buckingham and Donald Clifton

Dave Kinnear 1-On Leadership, Book Reviews

I have taken many of the numerous “quadrant personality tests” that evaluate your responses to the various questions and then tells you your personality type. So I didn’t hold out much hope of learning much that was new when I picked up this volume. However, I was pleasantly surprised by a couple of things. First, there is a password assigned …

What Clients Love

Book Review: What Clients Love by Harry Beckwith

Dave Kinnear 1-On Leadership, Book Reviews

This great little volume was recommended to my by a client who, on recommendation said that if I really wanted to know about her philosophy on marketing and building her business, this book would provide the answer. Well, if she indeed does practice what’s in this volume, she will have a great company soon. Beckwith’s book is easy to read, …

Profit from the Power of Many

Book Review: Profit from the Power of Many by Natalie Brecher

Dave Kinnear 1-On Leadership, Book Reviews

Ever want to build a massive parallel super-computer? How about one comprising the best information processors we know – the human brain? How about a Mastermind Group? Neural networks made simple! Natalie Brecher’s book is one of those ”gems” that you find from time to time that is a quick read, but chock full of wisdom and insight. She has …

Corporate Governance & Risk

Book Review: Corporate Governance & Risk by John Shaw

Dave Kinnear 1-On Leadership, Book Reviews

John Shaw has written a hands-on management book that will be of use for managers at all levels – from the “C Suite” to the production supervisors. He provides clear definitions and an excellent model of Corporate Governance and operations. He then uses that model as an outline for his book. The result is a logical and easily understood flow …

Back to the Drawing Board

Book Review: Back to the Drawing Board by Colin Carter and Jay Lorsch

Dave Kinnear 1-On Leadership, Book Reviews

Carter and Lorsch have noted that “around the world, scandals and company failures have provoked a storm of criticism and well-meaning reforms. In response, a variety of ‘best practices’ have emerged, but can such ad hoc adjustments fundamentally change the capacity of boards to provide good governance?” I attended a Forum for Corporate Director’s meeting featuring Professor Lorsch from Harvard …

Manager's Guide to Sarbanes- Oxley Act

Book Review: The Manager’s Guide to the Sarbanes-Oxley Act by Scott Green

Dave Kinnear 1-On Leadership, Book Reviews

Boards of all shapes and sizes are wondering about the affect that Sarbanes-Oxley act will have upon their operations, accountability, and liability. But what about the managers running the day-to-day operations? Mr. Green kept his promise to “introduce groundbreaking and practical ‘Control Smart’ approach that not only meets the requirements of Sarbanes-Oxley, but also alerts you if operational controls stop …