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Tag: Trust

Trust But Verify

December 6, 2017 0 Comments
Trust But Verify

Trust I think it was Ronald Reagan who popularized this Russian saying, Trust But Verify. For me, in the leadership arena, this has a special meaning. Let’s start with trust. My definition is: Trust means that I get that you authentically have my best interest at heart, not just your own. We can expand that […]

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Poached Eggs, Customer Service and Sales

December 14, 2016 0 Comments
Poached Eggs, Customer Service and Sales

Here’s the story. I was fixing our breakfast when my wife asked why I wasn’t using the microwave egg poaching device she had recently purchased as a gift for me. Well, frankly, I had forgotten about it and had strong reservations about its efficacy. So I wasn’t all that interested in trying it out. Maybe I […]

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Trust – Up, Down and Across the Organization

January 6, 2016 0 Comments
Trust – Up, Down and Across the Organization

The issue of trust in organizations came up several times during the last two months (of last year). I am working with a couple of new executives and so we had not been through the conversation at that point. And I was reminded of this again when I saw a list of the “Six T’s” […]

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Push vs Pull Marketing – Where are we?

January 14, 2015 0 Comments
Push vs Pull Marketing – Where are we?

Some time ago I ventured out on a limb and suggested that the old sales and marketing model was obsolete for any non-trivial products. Ads, I opined, are being ignored for the most part – with a few notable exceptions such as the crazy Super Bowl patrons. I’ve been told that some folks tune in […]

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Intuition – Trust But Verify

August 27, 2014
Intuition – Trust But Verify

President Ronald Reagan famously said, “Trust but verify.” He apparently liked this old Russian proverb (doveryai no proveryai) and used it frequently. I too like that proverb and believe we, as leaders, should act upon it in many situations including when inclined to follow our “gut feelings” or intuition. I find it helpful to have a healthy […]

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Systems Thinking and Trust

July 30, 2014
Systems Thinking and Trust

I use the term “systems thinking” frequently and I’m quite sure it isn’t always clear what I actually mean when I use that phrase. There are various levels of “systems thinking.” On a very large scale, we are learning more and more about how interdependent life is here on earth. No change, regardless of how […]

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Accountability and Responsibility

June 30, 2013
Accountability and Responsibility

Recently I began a speech admitting that “I am a logomaniac.” Besides being taken to task for not providing a dictionary definition of the word, many folks in the audience admitted to having a bit of that mania themselves. Some, of course, more than others. Interestingly enough, several folks went a long time thinking that […]

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A crisis in trust . . .

February 2, 2010
A crisis in trust . . .

It seems to be true that “we” have grown disgusted beyond words with the greed and duplicity of the political and business elite. This post discusses one particular aspect of what may have gotten us where we are.

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Book Review: Trust Based Selling by Charles Green

April 8, 2009
Book Review: Trust Based Selling by Charles Green

For years, I have believed that there was “something missing” in the sales programs to which I had been exposed. Despite all the words to the contrary, the many programs seemed manipulative with the focus on “getting the order.” The many different incentive programs I’ve seen employed simply drove that point home. It was always […]

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