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Tag: Shaping the Corporate Culture

What about sales?

June 15, 2012
What about sales?

Shocked and disoriented is probably the best way to describe how companies and salespeople are feeling lately. Virtually everyone is husbanding cash. Nobody wants to be “sold” anything. People still want to buy, but only when and what they want, not what someone else wants them to buy. And they don’t really need salespeople; they can […]

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Superb Quality Control is Expected

June 8, 2012
Superb Quality Control is Expected

Some companies, perhaps many, have decreed that there be NO quality control department. Their reasoning is that if there is some department that is responsible for quality control, then people might just “leave things up to them,” believing that quality control is not their issue. Instead, those companies impress upon workers, managers, and executives that […]

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Profits: scarce for many and in need of PR for most

June 1, 2012
Profits: scarce for many and in need of PR for most

It seems to me that “profit” has become a dirty word. Even in our for-profit companies, we seem to be worried about the image of wanting to be paid a fair price for the services or products we provide. Yet we all know that in order for our organizations to continue the development and innovation […]

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Focus; at what expense?

May 25, 2012
Focus; at what expense?

It is often said that we best serve our company if we keep it “focused.” I remember a seminar tag line I’ve seen; “Growing your business through focus.” The question is, of course, what are you focused on? I think the meaning of this is that we can’t be all things to all people. Sooner […]

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Growth – at what expense?

May 18, 2012
Growth – at what expense?

As I’ve said in earlier posts, what gets measured and rewarded gets done. If our leadership teams are not careful about what they reward employees to accomplish, either intentionally or unintentionally, then unexpected results will certainly occur. Of course, unintended consequences may plague us no matter how carefully we consider our plans. The same is […]

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Budgeting

May 11, 2012
Budgeting

Employees watch where their leadership team spends its time and the corporate monies. It is critical to the credibility of the corporate team that ALL the signals they send are in fact in concert with the messages of the Ethics Process, the Mission and Vision statements, and the stated management objectives given to the employees […]

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Motivating Employees

May 4, 2012
Motivating Employees

This topic is one that seems to never go away or have a lack of seminars, conferences, and coaching opportunities. I doubt there is anything much new to say that will be helpful beyond my observation that motivation comes from within, de-motivation is what the leadership team must focus on removing. What we as leaders […]

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Business Process Reengineering

April 27, 2012
Business Process Reengineering

Business Process Reengineering (BPR) has been abused, misused, and demonized. Sadly, there are many managers and leadership teams that have missed the point of the original concept of business reengineering as put forth by Michael Hammer and James Champy in their 1993 book Reengineering the Corporation (Michael Hammer and James Champy, 1993, ISBN 0-88730-640-3) Today, […]

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Flatten the organization

April 20, 2012
Flatten the organization

Inherent in all of the work to shape leadership and corporate culture is the trend toward flattening the organizations we build. Middle management is feeling the pinch on this most as they struggle to add value. With the advent of the knowledge worker, the move to more information intensive work rather than hands on manufacturing, […]

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The organization – people and process

April 4, 2012
The organization – people and process

Businesses comprise people and processes. Employees come to the business with their own goals, aspirations, moral values, unique talents and abilities. For the organization to survive and thrive, it must have a well articulated vision and mission to assure that all are working in the same direction. Once that vision and mission is articulated, they […]

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