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Tag: Employees

The Resistance

September 12, 2018
The Resistance

Engagement:  I was slightly amused at the recent NY Times anonymous editorial about the “Internal Resistance” to the present leadership. “Welcome to our world,” I said out loud to no one in particular. They are lucky that this is out in the open. We in the private sector rarely get such a heads up! According […]

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Employees First

May 30, 2018 0 Comments
Employees First

Customers First? I have heard it so many times: “customers come first,” or “we are customer centric.” My observation is that this isn’t right. Employees have to come first. I believe that, for the most part, our employees will treat our customers the way we treat them. As Richard Branson, Virgin Group, says, “Happy employees […]

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Her Ears Are In My Way

April 18, 2018 0 Comments
Her Ears Are In My Way

Behavior: One of my leadership mentors, author David Marquet, makes it clear that in his experience, if you want to effectively change people’s behavior, you have to change the environment. I learned that lesson again recently when my assistant, pictured here, exhibited unwanted behavior. It was my own fault. I came home from a photo […]

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People Always

December 27, 2017 0 Comments
People Always

Mission First: But people always. Here’s my takeaway from the mantra: “Mission first, people ALWAYS.” It is true that we are always dealing with people. Ourselves, our leadership team, our employees, our customers and our vendors — all are people. At least for now! I’ve long said that we need to put our employees first. […]

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The Business of Business

August 10, 2016 0 Comments
The Business of Business

Herb Kelleher, the beloved longtime CEO of Southwest Airlines, said, “The business of business is people. Yesterday, today and forever.” I buy that statement. Employees, leadership teams, boards, customers, suppliers—all the stakeholders comprise people. At least for now! It is hard to see how any business organization can do well, let alone thrive, if they […]

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Just-In-Time Talent

January 21, 2015 0 Comments
Just-In-Time Talent

Uber is all the rage. Not so much because of its service but more for the business model. Our cars sit idle most of the time. Our buildings sit unused much of the time. Our employees use their special talents only a small percent of their work day. We can get very talented artists to […]

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We Don’t Want Employees

July 23, 2014
We Don’t Want Employees

Face it; many (most?) employers have employees only because they have to in order to provide a product or service. Few employers will admit this in public. They make jokes about it — “Business would be fabulous if I didn’t have to deal with employees,” — and we know that jokes are at least half true. (By the […]

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Loyalty . . . to what?

January 21, 2010
Loyalty . . . to what?

We can’t have it both ways. As employees, if we think it’s fair to give two weeks notice and leave an employer to pursue our own self-interest, then it is fair for our employer to have the same privilege. We cannot believe that there is an obligation for a company to employ us as long as we want to work there while we retain the right to leave at will.

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