In a previous post, I laid out the basic model for understanding the deep underlying knowledge that drives our lives which I’ve called our “Fundamental Organizing Principles.” These FOPs form the foundation for not only what we hold to be true, but also how we see the world around us and interpret what we think we see. Recent work in the area of understanding the human brain and outlined in several books reviewed on this site (Brain Rules and The Believing Brain) give credence to the proposed model.
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fundamental organizing principles, Leadership, Management, Shaping the Corporate Culture
One of the (many) attributes ascribed to great leaders is that they know who they are. They are sure of who they are being and it is very likely they have thought deeply about why they are so. Without that self-knowledge and confidence they would not be as effective in their leadership. They would be at the mercy of circumstances.
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fundamental organizing principles, Leadership, Management, Shaping the Corporate Culture
So, it’s no fun to have made the call, but I see that Tony Hayward is in fact on his way out. He is being held accountable (not necessarily blamed, but the buck stops with him).A recent Gallop Poll showing how the “confidence” people had in various institutions means we have a very long way to go in getting folks to have faith in big business. Luckily, many still have confidence in small business. “Small businesses rate a 66% while big business gets 19% and organized labor 10%.”
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Corporate Culture, Crisis Management, Governance, Leadership
It’s kind of like what I used to call “forced fun” at company sales meetings. It was meant to be team building but it really was “forced” in the sense that many folks did not really want to be there or even be participating. Many times, once they were there, they liked it well enough and actually had some fun in spite of themselves. The internet is causing forced transparency in company operations. Many don’t like it and would rather not be transparent. Some, like the forced fun situation, will find they can use the new rules of the game to actually win and have some fun along the way.
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We all have companies we “love to hate.” There’s a video running around with a marine blasting an HP Printer that failed and the folks on the other end of the phone wanted to charge him for assistance (warning this guy is very angry and not using polite language).
My prime target is AT&T and without going into a long tirade, I’ll just say that I’ve not personallyexperienced more deplorable customer service at the hands of a company. I’m adding another one now though, Intuit. After deciding that the “gentle warning” on their website that the latest software was best for Windows 7, I paid my money and downloaded the QB 2010 software. That’s when it all began.
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AT&T, Communication, Customer Service, HP, Intuit, Leadership, Management, Poor Service, Shaping the Corp
A colleague was complaining that “Obama is bashing business” and it wasn’t fair. He plans on punishing those who don’t support business by “voting the %^$*#&’s out of office.” I don’t see it that way. What I see is that business owners and C-suite folks need to think about this a bit more. Here’s why. Successful politicians are successful because they READ (as opposed to LEAD) the public. Rarely will a politician last if s/he gets too far out in front of the people.
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Communications, Leadership, Management, Opinion
There’s a 17 month old boy running around our vacation home. He is just full of joy and curiosity. Everything is exciting and needs to have a word attached to it. He is adding words to his vocabulary at an amazing rate. The adults seem not to be able to move fast enough to “baby proof” the place or answer all the questions about “whatz at?” When did we grow out of that joy and insatiable curiosity? How do we get it back?
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Creativity, Intrinsic Motivation, Joy, Leadership, Management, Shaping the Corporate Culture
“My job is pretty prescriptive. I know I have so many parts to complete on the production line and you’ve given me the tools, training and autonomy to do that. So I appreciate the thought that if I reach a stretch goal for production you will reward me with a bit of a bonus in my paycheck. Not every time, every day, but for special projects, recognizing my extra efforts is appreciated.”
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Autonomy, Leadership, Management, NUMMI, ROWE, Shaping the Corporate Culture
“I know you keep trying. And I know somehow, it isn’t working. You keep fiddling around the edges trying to figure out what will motivate me to do what YOU want. Stop breaking your pick on this. You can’t motivate me. There’s only one person who can motivate me and that’s ME. You are not doing your job as a manager if you fail to create an environment where I have some autonomy.”
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Communication, Creativity, Knowledgeworker, Leadership, Management, Shaping the Corporate Culture
Later in life, my mother became an artist; a painter. She worked in oil on canvass. Her skills progressed as she learned more from teachers and mentors and then began to teach students herself. I remember seeing her canvasses in various states of completion and was often intrigued by how she painstakingly and carefully selected frames for the final product. She would make her own choice if the picture was to hang in a show or other display. Or she would collaborate with the purchaser to select a frame that not only enhanced the painting but would “work” in that persons home. Framing, it seems, was not a simple thing.
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Communication, Framing, Leadership, Management, Reframing, Shaping the Corporate Culture, Words
