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And Progress Stops

July 8, 2015

ibm100_think_1937Progress

Thomas Watson, Jr. once observed that, “Whenever an individual or a business decides that success has been attained, progress stops.” That rings true to me. I think that’s why vision statements are so important. Visions are larger than missions and while the mission may be “achieved,” the vision is usually pretty far out there, an end to be always working towards but not likely to be actually achieved. Colleagues often call what I see as a “vision,” the “Yonder Star.” I like that too.

The other thing I like is the IBM Building in Endicott, NY emblazoned with the slogan “THINK” above the doorway. I drove by that building almost every day for many years. And I must say, calling on IBM as a sales engineer taught me that the company lived out Watson’s admonition to THINK as well as to never settle for “being done.” Success was defined as always improving, always moving forward — continuous progress.

Improvement

They demanded much from their vendors. And because my tenure calling on them spanned the time I was associated with two different vendors, I saw how even handed they were in demanding continuous improvement for vendors as well as their own team. They expected their vendors to be part of the march toward achieving milestones and also contributing to continuous progress.

There is a balance though that is sometimes missed between setting a lofty Vision and setting unobtainable goals for our people to meet. As long as our employees recognize that the Vision is meant to be aspirational, a journey rather than destination, and the mission, strategy, goals and objectives are to be achieved — and rewarded — then things will be fine. Too often though, I’ve worked with folks who confused the two and set such impossible goals that the whole team was demotivated and simply reverted to plodding along.

Values underpin vision. The Vision allows us to always devise new achievable missions, strategies, goals and objectives so that continuous progress is assured. Our organizations can take the time to celebrate reaching milestones on the way to the larger Vision and at the same time, recognize that they are only milestones and not an end.

[Updated 9/16/2017]

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