Subscribe via RSS Feed Connect on Google Plus Pages Connect on LinkedIn Professional Mentors, Advisors and Coaches: Join Our LinkedIn Group

Archive for May, 2005

Book Review: Let’s Get Real by Mahan Khalsa

May 2, 2005
Book Review: Let’s Get Real by Mahan Khalsa

This book is a definite must for those who are selling the intangibles of services to clients. Khalsa is blunt and too the point. For example: “There is no guessing.” He makes it very clear that we must drill down with our questions to find out exactly what the client/customer needs by way of solutions. […]

Share

Continue Reading »

Book Review: Influence Without Authority by Allan R. Cohen and David L. Bradford

May 2, 2005
Book Review: Influence Without Authority by Allan R. Cohen and David L. Bradford

I’m honored to have received a couple of books for review from Wiley publishing. Influence without Authority by Allan Cohen and David Bradford (second edition) is a classic. Between the covers of this book are not only ideas about the art of getting work done through people, but a host of useful case studies and […]

Share

Continue Reading »

Book Review: The Nordstrom Way by Robert Spector and Patrick McCarthy

May 2, 2005
Book Review: The Nordstrom Way by Robert Spector and Patrick McCarthy

This was a delightful read with excellent, engaging stories to illustrate the absolutely superior customer service that we all miss in our day-to-day lives – unless we shop at Nordstrom. This book is laid out with “Keys to Success” at the end of each chapter as well as one or more “Exercises” for you to […]

Share

Continue Reading »